08.03.20 California Lawmakers Slam Employment Agency For Slow Payouts
Excerpted from Associated Press
The agency is working to merge the call centers and train more workers to handle complex calls to eliminate the need for call backs, Hilliard said. But she could not give a timeline for when that would happen despite repeated questions from Democratic Assemblywoman Cottie Petrie-Norris. Other lawmakers said it was unacceptable that so few workers are able to answer questions about claims over the phone.